Call Centre Management System
The call centre business relies heavily on technology to streamline, automate and track the calls made by its Call Service Representatives. With a web-based system, built on scalable Oracle technology and integrated to software based telephony switch (Asterisk), our system has proven to be able to meet any size of call centre business, operating 24x7 and providing the necessary controls and protection on the call and voice data.
With our Call Centre Management System, a call centre operator can start with limited infrastructure and investment and grow as the agent base and call volume escalates. Furthermore, the system is also uniquely designed to be flexible whereby it can be fine tuned to meet any operational and integration requirements.